Billing & Insurance

Prior to your procedure you will receive a phone call from our experienced and knowledgeable business office staff to discuss your bulling and insurance information. Our staff will check your benefits for you, as well as, inform you of your estimated up-front cost.

Please take time to review your insurance policy and coverage.  Many insurance companies require pre-certification or a second opinion. 

We will need to secure any information regarding co-payments, co-insurance and/or deductible amounts that will be your responsibility. Payments that you are responsible for are expected to be paid in full prior to your surgery date or at the time of registration. Please bear in mind, information provided prior to your visit is only an estimate based on the information provided by your surgeon and insurance company.

If you do not have insurance or if your insurance does not cover your procedure to be performed, please make arrangements to pay the surgery center’s facility fee prior to your date of service, or at time of registration, unless prior financial arrangements have been made with our business office.

For your convenience, we accept most major credit cards including:

• VISA, Mastercard, Discover and American Express

*Please contact our business office to inquire about additional accepted payment methods

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If you do have any questions regarding your separate bills post-operatively, please utilize the following phone numbers:

Orthopaedic Surgery Center of Panther Creek Billing Questions: 919-719-3055

Raleigh Orthopaedic Clinic Billing Questions: 919-863-6920

UNC Orthopaedics Billing Questions: 984-974-2222

UNC Healthcare Anesthesiology: 984-215-6587

In addition to the bill for the facility fee, you will receive separate bills for the following services:

• Your physician or surgeon
• Anesthesia, if you received general anesthesia or if it was necessary for an anesthesiologist to be available for your procedure.
• Laboratory tests, if they were required by your physician or radiology imaging before or during your surgery.
• Pathology, if tissues or specimens were removed during surgery.

If you do have any questions regarding your separate bills post-operatively, please utilize the following phone numbers:

Orthopaedic Surgery Center of Panther Creek Billing Questions: 919-719-3055

Raleigh Orthopaedic Clinic billing Questions: 919-863-6920

UNC Orthopaedics Billing Questions: 984-974-2222

UNC Healthcare Anesthesiology: 984-215-6587

Our business office staff will be happy to answer any questions you may have regarding insurance coverage or billing procedures.

Charity Care:

This is to define Orthopaedic Surgery Center of Panther Creek (“OSCPC”) policy related to the provision of uncompensated / discounted medical services.

Orthopaedic Surgery Center of Panther Creek (“OSCPC”) is committed to community service. Orthopaedic Surgery Center of Panther Creek (“OSCPC”) provides charity care in accordance with a patient’s demonstrated need and the center’s ability.

PROCEDURES:
The qualification for Charity Care Services will be determined based on certification through the Project
Access program of the Wake County Medical Society.

Orthopaedic Surgery Center of Panther Creek will determine the ability to accept Project Access in lieu of payment on a case-by-case basis.